EXPERIENCE

 

Central Presbyterian Church | 2014 - Present

Volunteer and Technical Arts Manager

Strategic program evaluation, volunteer management, and event production for a St. Louis-based congregation of 1750. 

  • Lead strategic planning for all ministries in the areas of event production and volunteer management--conduct SWOT evaluation and root cause analysis, and develop multi-phase action plans for continuous improvement

  • Manage operating budget of $10,000, annual special projects budget up to $40,000

  • Since 2014, strategic efforts have led to a 36% increase in active Sunday Experience volunteers (ushers, greeters, tech arts, etc.)

  • Developed volunteer management program and conducted training to improve recruitment, on-boarding, training, and management of volunteers across 3 core ministries

  • Created training programs, workbooks, and conducted live trainings for 10 staff members and at least 50 volunteers across 4 core ministries (Kids/Student Ministry, Assimilations & Outreach, Event Coordination, College Ministry) 

  • Lead event production for internal and external events, including strategic allocation of resources, staffing plans, technical training, and on-site management--managed events up to 650 attendees with budgets of $15,000 including conferences, concerts, community events, and theatrical productions

  • Created annual volunteer recognition event, fostering community and engagement while also capturing metrics related to organizational staffing needs

PS Communications | 2006 - Present

Owner and Chief Problem Solver

Provide freelance services in strategic planning, continuous improvement, creative branding services, and event production for small to midsize organizations in the following industries: non-profit organizations, start-ups, engineering, real estate investment, and corporate entertainment. 

  • Facilitated strategic planning process for a struggling corporate entertainment business, resulting in a successful relocation, a 30% increase in annual income and 200% increase in number of annual clients; process fostered continued growth and increasing organizational agility for the full duration of the 5-year plan 

  • Created print materials, re-designed websites, developed mission and vision statements, and mapped strategic impact of core programs for 15+ churches and 10+ for-profit companies (engineering, real estate investment, health and fitness, and educational non-profit industries)

  • Created an internship program for college production students--led strategic planning for program scope, created promotional materials and community partnerships, wrote job descriptions, reviewed applications, co-led interviews, conducted training and on-boarding, and evaluated 6 interns annually

  • Event production for internal and rental events at multiple organizations, including client management, staffing plans, training, resource allocation, and onsite event management

  • Produced the 2-day, 18-speaker 2017 Global Lean Leadership Summit for 150 Lean Leaders from 7 countries and more than 50 companies

  • Managed a recurring annual conference for an area homeschool organization (1200 attendees), including client management, strategic allocation of resources, staffing plans, technical training, and on-site event oversight (client transitioned to freelance following staff tenure at First Evangelical Free)

Academy of Science of St. Louis | 2011 - 2012

Community Relations and Event Manager

Provided full-time support for a non-profit educational organization, promoting the sciences for children and adults in the St. Louis region. 

  • Co-managed the Speakers for Science, FutureTrek, and Greening Your Future Programs, including venue coordination, event promotion, allocating resources, engaging speakers, and onsite event hosting with attendees ranging from 75-200

  • Managed $20,000 budget for marketing and promotional materials, designed said materials

  • Assisted in the management of 75-100 volunteers for science fair events, with 4,000 participating students from 200 K-12 regional schools; provided additional fair support with judging, award presentations, and event photography 

  • Assisted with fundraising and coordinated annual benefit dinner for 250 attendees

First Free Church | 2010 - 2011

Graphic Design and Communications Strategist

Held two separate staff tenures with a large congregation in Manchester, MO (2500-3000 congregants), with responsibilities ranging from communications strategy to production management. 

  • Consulted with internal customers to translate abstract concepts into tangible deliverables: created new ministry launch strategies, promotional campaign strategies, mission and vision statements, and promotional materials

  • Developed a strategic outreach campaign from conception to completion, resulting in $107,000 raised to successfully build a home for orphans in Rwanda and a school in Burkina Faso

First Evangelical Free Church | 2004 - 2010

Production Manager

  • Successfully maintained and grew programs during a 3-year leadership gap for Worship Department

  • Managed up to 30 volunteers, including full training responsibility, developing training materials, re-structuring volunteer program, recruiting new volunteers, and scheduling (audio, video, lights, and cameras)

  • Managed a recurring annual conference for an area homeschool organization (1200 attendees), including client management, strategic allocation of resources, staffing plans, technical training, and on-site event oversight

  • Served as Technical Director for rental events, with attendees ranging from 150-1600

The Pilates and Yoga Center of St. Louis | 2010 - 2010

Manager

Promoted to Manager of the McCausland Studio 

  • Managed front desk staff and instructors (15-30 people)

  • Handled payroll and house accounts

  • Created promotional materials for sessions/classes and email marketing

  • On-boarded new staff, handling all training and customer service procedures

The Pilates and Yoga Center of St. Louis | 2009 - 2010

Client Relations

Front Desk Staff at the Ladue and McCausland Studios

  • Handled appointment booking, payments and house account billing

  • Greeting and check-in for guests, registering new clients

  • Provided copywriting for marketing emails/flyers

  • Designed Constant Contact email blasts

Missouri Baptist University | 2007 - 2007

Event Production Tech

Responsible for handling rental and university events (of up to 750 people) alone, as the tech director, and as a team member.

  • Oversaw for all technical aspects of events — from lighting and audio design to staff and production management

  • Consult with clients to address facility limitations, ensure expectations were met, and production goals achieved

Mastodon Art/Science Regional Fair | 2002 - 2005

Webmaster

Oversaw three site renovations and the rollout of online entry.

  • Worked with MASRF staff to ensure the website communicated the Fair's goals, guidelines, and event information effectively

  • In addition to graphic design, provided copywriting and technical writing services

 

EDUCATION

(pretty pieces of paper with my name on them)

Systems Thinking Certificate

Cornell University
2018 - 2019


Women in Leadership Certificate

Cornell University
2018 - 2019


Bachelor of Science

Missouri Baptist University
2006 - 2008

Major: Communications (Summa Cum Laude)

Emphasis in Technical Production

Outstanding Student of Achievement, chosen by the Communications Faculty

Bachelor of Arts

Missouri Baptist University
2006 - 2008

Major: History (Summa Cum Laude)

Alpha Chi Honor Society – Omicron Chapter

Certificate in English

Missouri Baptist University
2006 - 2008

Emphasis in Writing for Public Relations (Summa Cum Laude)

Associate of Arts

Jefferson College
2004 - 2006

Honors Program Graduate (Summa Cum Laude)

Global Studies Program Graduate

Phi Theta Kappa Honors Society – Xi Xeta Chapter

Transfer Credit

St. Louis Community College - Meramec
2005 - 2006

Dean's List and/or Honor Roll each semester

Middle School - High School

EIE Academy
1998 - 2004

Certificate of Recognition for Achievements in High School, U.S. House of Representatives (2004)

Governor’s Proclamation for Science Research from Gov. Mel Carnahan (1999)

Why multiple schools at the same time? I'm glad you asked! Three reasons: 1) sometimes I wanted to take a class that either didn't exist or wasn't conveniently (read: ever) offered, 2) I wanted to get around the limits on the number of classes/credit hours per semester, and 3) to skip prerequisites and jump to the fun stuff.

 

FELLOWSHIPS & INTERNSHIPS

Missouri Baptist University
2008

Student Fellow

History Department

Served as a teaching assistant for Dr. Keith Beutler. Responsibilities included: organizing course assignments, grading papers, tests, and quizzes, as well as reporting class attendance through MBU’s Portal System.

Missouri Baptist University
2007

Technical Intern

Special Events Department

Trained under Brian Turnbull, Events Coordinator/Technical Director. Worked Missouri Baptist University events as well as rentals. Responsibilities included: audio engineering, lighting design, media projection, ticket sales, customer service, and office management.

Academy of Science of St. Louis
1999 - 2000

Junior Academy Intern

Speakers for Science Database Overhaul

Responsibilities included: contacting all 2,000 members of the Speakers for Science program, confirming their contact information and willingness to continue in the program, and recruiting members to participate in the Junior Academy’s Online Mentoring program.

 

VOLUNTEERISM

(cool things I wasn't paid for)

Conference Consultant and On-Site Producer

Revoice Conference, St. Louis, MO (2019)

  • Consulted with Revoice Conference when a 35% increase in attendance their 2nd year necessitated switching to rented facilities, vendors, etc. — including consultation for venue selection, vendor management, staffing strategy, resource allocation, and more

  • Served as On-Site Producer for the 2nd annual Revoice Conference

Organizational Launch and Strategy Consultant

Acting Out Theatre Company, Cape Girardeau, MO (2013-2014)

  • Facilitated the launch and organizational strategic planning process for a new non-profit community theatre organization

  • Training and consultation included application for non-profit status, recruiting and structuring the board of directors, identifying and fostering relationships with community financial partners, identifying and applying for grants (private and corporate); all launch efforts were completed successfully

Private and Group Tutor

Missouri Baptist University (2007-2008)

  • Tutored individuals and small groups (up to 5) in writing, media production, and statistics.

St. Louis Community College (2005-2006)

  • One-on-one tutoring in Spanish and German at the Meramec Campus Foreign Language Lab.

EIE Academy (2002-2003)

  • One-on-one tutoring in Chemistry

Broadway on the Driveway

Community theatre group dedicated to providing quality, family-friendly theatre and the belief that it should be accessible to everyone. They produced one, main stage musical each summer and performed it free to the public, along with other educational or fundraising performances throughout the year.

  • Assistant Director, 'Joseph and the Amazing Technicolor Dreamcoat' (2001)

  • Event Coordinator, 'Sounds of Life Benefit Concert' (2001-2002)

  • Playbill Designer/Editor (2000, 2001, 2003, 2005)

  • Show logo designer (2000, 2003-2005)

  • Set Designer/Scenic Artist (1997-2001)

  • Fundraising Coordinator (1999-2001)

  • Principal company member (1995-1999)

  • Lead actor (1995-1998).

Mastodon Art/Science Regional Fair

Began as a volunteer in 1997. Served as an Executive Board Member under three Executive Directors - Eva Kirkpatrick, Vera McCullough, and Jill Thomas. While on the Board, MASRF became the largest combined Art/Science Fair in the nation.

  • Oversaw Field House setup, project check-in, judging, viewing, awards ceremony, and tear-down.

  • Approximately a thousand projects were entered and judged each year and on average 4,000 people would attend public viewing during the weeklong Fair

Department of Conservation

Entered the Missouri Conservation Frontiers Program in 1995 and began volunteering.

  • Activities Director at 'Day in the Forest' (1997-1999) and at 'Prairie Days' (1997-1999)

  • Naturalist for Stream/Pond Studies (1998-1999) and on Nature Hikes (1997-1999)

  • Booth Supervisor at 'Day in the Forest' (1995-1996) and at 'Prairie Days' (1995-1996).

I earned the Frontiers Program’s highest award, State Conservationist (28th awarded in Missouri), from the Missouri Department of Conservation in 1997.

 
 
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THEATRE CREDITS

Technical Director

'Oaks of Righteousness’ (2013-2014), 'HONK! Jr' (2014), 'Thoroughly Modern Millie' (2013), 'Clue: The Musical' (2009), 'Joseph and the Amazing Technicolor Dreamcoat' (2008), and ‘Singin’ in the Rain’ (2007).

 

©2020 by Pam Smith and PS Communications.